Terms and Conditions
Terms and Conditions
Terms and Conditions
Information about Fife Autocentre
1. Who We Are
You are contracting with Fife Autocentre Limited, a company registered in Scotland with Company Registration Number SC194842 .The Registered Office is Scott Craig House 3 Blackwood Road Glenrothes Fife Ky7 4NP. References to “Fife Autocentre”, “we”, “our” and “us” throughout the Terms and Conditions refer to this Company.
2. Our VAT Registration
Our SCOTLAND VAT Registration Number is 735395217.
3. Contacting Us
• Email sales@fifeautocentre.co.uk
• Telephone Head Office 01592 632375
• Write to us at our Head Office: scott craig house 3 Blackwood Road Glenrothes fife ky74np ;
• To reach your local Fife Autocentre call 01592 631211.
General Terms and Conditions of Sale
4. In-Centre Service & MOT Bookings
Specific times may be booked for MOTs. If you have selected a specific time, please be punctual or our ability to offer the MOT that day may be impacted.
For Servicing, your vehicle should be with us by 8.30am or a prearranged time when making booking.
5. Cancellation of Work Customers
You have the right to cancel at any time before the instructed work has commenced.
There will be no charge provided no costs have been incurred. Where costs have been incurred you will only pay for the work completed or the cost incurred. Payment for costs incurred will be required prior to the removal of the vehicle. Deposits will be refunded only if no costs have been incurred.
6. Alloy Wheels at time of purchase the customer’s choice of wheels cannot be changed after delivery is made and Deposit is paid.
7. Storage Charges
Under normal conditions, no storage charges will be applied, however, storage charges will be payable to Fife Auto centre/Tayside auto centre/Stirling auto centre/Hillfoots auto centre in relation to any abandoned vehicles or vehicles not collected from Fife Autocentre group for a period of 30 days following completion of the work or diagnoses undertaken by Fife Autocentre on such vehicle. Storage charges will be charged at £26.50 per day(AVGE), on day 31 and thereafter, if a 3 month period exceeds with no prior agreement the vehicle will be disposed of if the vehicle value is less than the storage and outstanding invoice (if applicable) amount, the amount received to be deducted from total invoice, which will be passed on to a debt recovery agent.
8. Payment
Face to face payment
Customers or for additional work undertaken for online customers, payment in full is required on completion of the work and prior to the removal of the vehicle.
9. Removed Parts
With the exception of Warranty and Service Exchange Parts, removed parts will be disposed by Fife Autocentre. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.
10. Removed Wheels
Wheels which are removed from your vehicle to be replaced with Alloy wheels purchased from Fife Autocentre will be left with you, unless otherwise agreed with Fife Autocentre.
11. Exchanges
Subject to your statutory rights (which shall not be affected by this provision), once fitted to your vehicle a tyre, wheel or any other part cannot be exchanged.
12. Refunds
Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that a tyre or wheel we have fitted is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts (see separate section).
13. Updates
Fife Autocentre reserves the right to add, remove or amend the terms and conditions contained in this site without prior notice.
Website Terms of Use
14. Point of Legal Contract Creation
Online Purchases
When you place an order via the website to purchase services from, or to have goods fitted by, Fife Autocentre, this constitutes an “offer”.
Fife Autocentre will send you an e-mail confirming receipt of your order and containing the details of it (the “Order Confirmation”). This constitutes the “acceptance”, irrespective of whether any payment that has been taken previously by Fife Autocentre.
In the event that Fife Autocentre does not accept your offer and/or does not issue an Order Confirmation to you, Fife Autocentre shall make a full refund of any payments made by you as part of the ordering process.
These terms are the only terms upon which Fife Autocentre will contract with you for the purchase of its services through its website, They shall govern the contract to the entire exclusion of all other terms or conditions.
Fife Autocentre retains the right to refuse to accept your order solely at its discretion. If there is concern that there is an attempt to place an order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, we will make additional checks and if appropriate involve external authorities.
15. Use of Website Content
The contents of this website (including without limitation all website design, text graphics, the selection and arrangement thereof and all software compilations, source code, software and other material) are the copyright of Fife Autocentre or its technology providers/ contributors. You may view this website and print or download any part(s) of it for personal, non-commercial purposes only. You must not modify, copy, publish, transmit, display, perform, distribute, reproduce, license, create derivative works from, transfer or sell any information or other content, goods or services obtained from this website without Fife Autocentre’s prior written consent.
16. Links to Third Party Websites
This website may contain links to websites operated by third parties other than Fife Autocentre. Such links are provided for your reference only. Fife Autocentre does not control such websites, and is not responsible for the contents of these websites. Fife Autocentre’s inclusion of links to any such websites does not imply any endorsement of the material on such websites. Any use of that site by you or any arrangements entered into by you with the owners of those websites is at your own risk.
17. Liability Disclaimer
All content provided on this website is for information purposes only and does not in any manner create a legal contract express or implied between Fife Autocentre and you except only when agreed by Fife Autocentre in relation to an order of goods and/ or services made by you through this website which is accepted by Fife Autocentre.
Without limiting the foregoing, the information, software, goods, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. Fife Autocentre and/or its respective suppliers may make improvements and/or changes in this website at any time. Fife Autocentre and/or its respective suppliers make no representations about the suitability of the information, software, goods and services contained on this website for any purpose. All information, software, goods, services and materials including text, graphics and are provided "as is" without warranty of any kind. To the extent permitted by law, Fife Autocentre and/or its respective suppliers hereby disclaim all warranties and conditions with regard to such information, software, goods and services, including all implied warranties and conditions of fitness for a particular purpose, title and non-infringement. Fife Autocentre does not warrant that the information available via this site is accurate, complete or current.
In no event shall Fife Autocentre and/or its suppliers be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any direct, indirect, punitive, incidental, special exemplary or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, for any information, obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise provided that none of the foregoing and/ or nothing in these terms limits or excludes Fife Autocentre’s liability for death or personal injury caused by its proven negligence.
You warrant to Fife Autocentre that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. It is always recommended for you to run anti-virus program on all material downloaded from the internet.
18. Trademarks
All trademarks, service marks, and trade names that appear on this website are proprietary to Fife Autocentre limited, its Group companies, or other respective owners. Trademarks should not be copied without the prior written permission of Fife Autocentre.
19. Governing Law and Jurisdiction
These terms are governed by and shall by interpreted in accordance with the laws of Scotland and . You hereby consent to the exclusive jurisdiction and venue of courts in Scotland and in all disputes arising out of or relating to the use of this website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions.
20. Relationship of Parties and Third Party Rights
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Fife Autocentre as a result of the use of this website. Only you and Fife Autocentre shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
21. Severance
If any part of these terms are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms shall continue in effect.
22. Entire Agreement
These terms are the only terms upon which Fife Autocentre is prepared to deal with a purchaser through this website and they shall govern the contract arising from any order made through this website that is accepted by Fife Autocentre to the entire exclusion of all other terms or conditions.
These terms constitute the entire agreement between the user and Fife Autocentre with respect to the use of this website and they supersede all prior communications and proposals.
23. Pricing
Offers are for retail customers only.
All pricing on this website is in pounds sterling and is inclusive of SCOTLAND Value Added Tax. Unless explicitly stated, the cost of fitting any parts purchased is included in the price. The price of the goods and/ or services shall be the price specified by Fife Autocentre in the Order Confirmation issued to you.
Our website contains a large number of goods and services and it is always possible that, despite our best efforts, some of the goods and/ or services listed on this website are incorrectly priced. We verify the prices included in your order to us as part of our processing procedures so that, where goods and/ or services are incorrectly priced we may, at our discretion, either contact you for your instructions in relation to your order or reject your order and notify you of such rejection.
Fife Autocentre reserves the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the goods.
24. Quotations and Additional Work
All quotations are valid for 7 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.
Once work has started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and work will only be carried out with your agreement.
25. Locale
Transactions may only to be made through this website by residents of, and/or individuals, located in the United Kingdom.
All services ordered or booked on this website will be carried out at one of our centres in SCOTLAND or at the location agreed by Fife Autocentre in our Order Confirmation. fittings may not be available in some locations.
26. We strive to help our customers where possible with regards to breakdown, when possible we may make a charge or use a third party to collect the vehicle from its breakdown location
27. Disclaimer: Selection of the Correct Tyres for your Vehicle
The fitting of tyres to your vehicle will be subject to a visual inspection of your vehicle and tyres prior to the work starting to confirm that you have selected the correct tyres for your vehicle.
Fife Autocentre undertakes reasonable steps to ensure the accuracy of the information on this website but due to the range and complexity of tyre sizes fitted to vehicles during manufacture and in the aftermarket, we cannot guarantee the accuracy of this information and the results of the said applications on this website. Fife Autocentre accepts no responsibility for, and excludes all liability for, any losses suffered as a result of any applications on this website that are used by you to select the tyre sizes for your vehicle (using either the vehicle registration plate or the vehicle type) or by failing to provide the correct information for your vehicle.
Fife Autocentre also accepts no responsibility for and excludes all liability for any losses suffered as a result of any of our customers selecting and/ or ordering from us the incorrect tyre specification (e.g. Runflat / Reinforced / Winter tyre) provided that nothing in these terms limits or excludes Fife Autocentre’s liability for death or personal injury caused by its proven negligence.
Customers ordering tyres online for fitment at a Fife Autocentre, should verify the tyre size and specification currently fitted to their vehicle before placing their online order for tyres with us. In the event that the incorrect tyres are ordered on this website by a customer, Fife Autocentre will use its normal business processes to source the correct tyres and reschedule the fitting appointment
28. Cancellation / Movement of Online Bookings and Purchases
Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).
You have the right to cancel any online purchase or booking of services without charge by giving written notice prior to the day of service, unless Fife Autocentre has, with your consent, commenced the performance of the services and incurred cost.
When you have paid in advance for any services from Fife Autocentre and you do not attend the scheduled appointment without making an appropriate cancellation or alternative arrangement with Fife Autocentre, Fife Autocentre shall be entitled to retain fifty percent (50%) of the relevant advance payment and Fife Autocentre shall refund to you the remaining fifty percent (50%) of such advance payment.
Guarantees
29. General Guarantee Conditions
The guarantees apply from the date of original purchase.
Guarantees are not transferable and only apply to the person who made the original purchase.
Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.
All parts originally purchased at Fife Autocentre are covered by these guarantees, parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been used for motorsport, hire vehicles or taxis are excluded.
If work is required to be carried out other than by Fife Autocentre, approval must be obtained in advance from Fife Autocentre. The guarantee may be invalidated when parts are repaired by a garage or individual other than by Fife Autocentre. Fife Autocentre is not responsible for any part removed from the vehicle or adjusted by any person other than Fife Autocentre.
These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.
These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.
All Fife Autocentre guarantees are in addition to your statutory rights.
30. Tyres Lifetime Guarantee
All new tyres are covered against manufacturing defects throughout the legal life of the tyre. If a replacement tyre is necessary, only the tread used will be charged for provided the tread depth exceeds the minimum legal requirements. Tyres may have to be returned to manufacturer for inspection, in which case Fife Autocentre will follow the standard procedure laid down by the British Tyre Manufacturers Association
32. Wheel Alignment
Vehicle wheel alignment is affected by road conditions and driving circumstances and therefore adjustment cannot be covered by a Fife Autocentre guarantee. However, should you have reason to believe that further adjustment is necessary after your visit, we will check and re-adjust (if required) free of charge within 30 days of purchase.
33. Air Conditioning
You only pay if the coolest vent temperature from your car has improved by more than 10% when measured in degrees Celcius. Note: if the ambient temperature around the car is less than 9oC it may affect the air-conditioning recharge test results. In these circumstances it is at the Manager’s discretion whether to offer a refund.
Air-conditioning repairs are guaranteed for 12 months or 12,000 miles, whichever comes first.
34. Batteries
All Batteries supplied by fife autocentre are sold with 1 2 or 3-year Unlimited Mileage Guarantee; check invoice for details.
Before any work can be carried out under guarantee, Fife Autocentre will conduct a full inspection of your charging system. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your battery system to its proper working condition.
Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered.
35. Brakes
We will guarantee all new brake parts fitted, including labour for the first 12 months after fitment or the first 12,000 miles (whichever comes first) conditional upon your continued ownership of the vehicle. Fife Autocentre will dismantle and repair or replace at its discretion any defective parts and reassemble them on your vehicle free of charge, subject to these guarantee conditions.
Before any work can be carried out under guarantee, Fife Autocentre will conduct a full inspection report. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all
additional parts considered necessary for replacement to restore your braking system to its proper working condition.
Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered. Vehicles fitted with inboard braking systems and/or handbrake pads and shoes are excluded from the lifetime guarantee.
36. Exhausts
All exhausts and catalytic converters sold by Fife Autocentre come with a 1-year unlimited mileage guarantee. They may need to be returned to the manufacturers for inspection. It may also be necessary for customers to have their engine management system and associated components checked to ensure that they are in good working order. Note – Chromed or ‘Chromed effect’ parts can sometimes suffer a natural surface deterioration. This is not covered under this guarantee.
37. Service Components and Other Mechanical Parts
Service components and any other mechanical parts, including starters and alternators, are guaranteed for 12 months or 12,000 miles, whichever occurs first.
38. Shock Absorbers
We offer a 1 year unlimited mileage guarantee and a 14 day money back guarantee. If we fit shock absorbers to your vehicle and you notice no improvement to the ride, road-holding or comfort and return within 14 days of purchase, we will re-fit your old shock absorbers free of charge and refund the cost in full. Please hold on to your old shock absorbers for the first 14 days so we can re-fit them, in the unlikely event that this proves necessary.
39. How to Claim Under Your Guarantee
Take your vehicle or part to any U.K. Fife Autocentre together with your guarantee, your original receipt and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.
Data Protection
40. Data Protection - General
Fife Autocentre is conscious that you trust us with your private information which is necessary to process your order. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, you have our assurance that your information will not be shared with other organisations outside the Fife Autocentre Group, unless those organisations are working on behalf of Fife Autocentre or we are compelled to do so by law.
Fife Autocentre (GB) Limited is fully registered within the terms of the Data Protection Act in the United Kingdom.
41. Customer Surveys / Other Goods & Services
Fife Autocentre’s commitment to customer service has been a long standing goal of ours, we constantly strive to achieve high levels of customer satisfaction and we will continue to do so through continuous in house training.
Fife Autocentre may also contact you to advise of Fife Autocentre goods and services that may be of interest to you.
If you do not wish to receive such emails, please let us know, giving your full name and address and the Fife Autocentre invoice reference number:
• E-mail sales@fifeautocentre.co.uk
• call the Fife Autocentre on 01592 632375;
• write to Fife Autocentre 3 Blackwood Road Glenrothes Fife Ky7 4 NP.
42. Your Data Protection Rights
Individuals may obtain details of their own data which is held and/ or processed by Fife Autocentre. For details of how to obtain such details, please contact Head office.
43. Unsubscribing
If you prefer that we do not contact you with further Fife Autocentre information or disclose any non-public personal information about you to any non-affiliated third parties, other than required by law, you may opt out.
To opt out, please either:
• e-mail sales@fife-autocentre.co.uk, or
• write to Fife Autocentre 3 Blackwood Road Glenrothes Fife Ky74 np
Please include your name, address, and other identification information and any other applicable information. Your request will apply to any of the information we have obtained in any transaction.
It may take between 48 - 72 hours from the time we receive your request to opt-out and to remove you from our database. Please be aware that you may still receive offers during the period that your request is being processed.
Privacy and Cookie Policy
44. Privacy and Cookie Policy
Fife Autocentre takes your privacy seriously and understands that privacy concerns are extremely important to our customers. We would like to assure you that we are committed to protecting your personal privacy and for that reason Fife Autocentre has created this Privacy Policy. We shall always process your personal information in accordance with the law.
44a. Unsolicited E-mail
If you believe you have received unsolicited commercial email please forward the email you received in its entirety to: gordon@fife- Autocentre.co.uk.
44b. What This Privacy Policy Covers
This Policy covers how Fife Autocentre treats personal information that it collects and receives, including information related to your use of Fife Autocentre goods and services. Personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This Policy does not apply to the practices or the content of websites of companies that Fife Autocentre links to or does not own or control (see Section 3).
44c. Information We Collect
As we sell, service and install goods with safety implications, we need to hold your contact details in the event that we need to inform you of a product or service recall.
Additionally, in order to ensure that consumers get the very best service; Fife Autocentre collects demographic information, web pages visited and other consumer-volunteered information from sources such as forms, survey information and/or site registrations. Fife Autocentre’s request forms may require users to give
us information such as your name, address, phone number, e-mail address, certain financial and credit-related information.
The information you provide to Fife Autocentre also helps Fife Autocentre in the development or referral of goods and services that we believe will meet the continuing needs of our customers. Collected information is used to improve the content of our website, customise the content and/ or layout of our website for individual users, and to contact users for marketing purposes as well as this information is used to route requests to our auto dealer network, fulfilment and marketing partners.
Fife Autocentre automatically receives and records information on our server logs from your browser, including your IP address, Fife Autocentre cookie information, and the page you request. Fife Autocentre uses information for the following general purposes:
• to customise content you see;
• fulfill your requests for goods and services;
• improve our services;
• contact you;
• conduct research, and
• provide anonymous reporting for internal and external clients.
44d. Information We Share With Others
Fife Autocentre may use third parties to assist with the provision of goods and/or services which are purchased and/or booked through this website. Fife Autocentre may need to forward certain of your personal information to such third parties for the purpose of providing such goods and/ or services only.
Fife Autocentre may decide to share your personal information with trusted marketing partners within the Fife Autocentre group of companies, who work on behalf of or with Fife Autocentre under confidentiality agreements. These companies may use your personal information to help Fife Autocentre communicate with you about offers from Fife Autocentre or to inform you about their goods and services.
Occasionally, when Fife Autocentre is not able to directly fulfill your request, we may forward your request for information to another reputable partner. In those cases where Fife Autocentre decides to share your information with marketing partners, these companies do not have any independent right to share this information with any other parties.
Fife Autocentre also responds to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims and when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, violations of Fife Autocentre terms of use, or as otherwise required by law.
Once it is received in the Fife Autocentre database, all information, including your name, e-mail address, home address, financial and credit information is, when necessary for the purposes of processing your order, passed on to our banking, dealer, fulfilment and marketing partners and affiliates for the execution of the order, service or request. Once one of these entities receives this information, it becomes the subject to their respective privacy policy, in addition to Fife Auto-centre’s. Our partners use this information to process your order or request and to provide valuable services. Any request to opt out of future partner communications must be made directly to the partner.
44e. Third Party Websites
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Fife Autocentre may offer you the opportunity to purchase goods and or services from third party websites. In the event that you agree to be transferred to such third party websites, you will become subject to the security and privacy policies that are posted on such websites once you are transferred to them. If you disclose your information to dealers or other parties that you are placed in contact with through our site or other sites throughout the Internet, different privacy policies may
apply to their use or disclosure of the information you disclose to them. Since Fife Autocentre does not control the privacy policies of third parties, you are subject to the privacy policies of that third party and we encourage you to read their privacy policies or ask questions before you disclose your personal information to others.
44f. Children's Guidelines
Although this site is intended for the use of adults, and is not of likely interest to children, the forms on this site are capable of collecting online contact information from children who furnish it without prior parental consent or parental notification. Upon discovery and/ or notification of any information supplied to Fife Autocentre by children, Fife Autocentre shall delete such information held by it.
44g. Security
Fife Autocentre understands the importance of the security of your data. When applicable, we use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal or financial information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties. An SSL-capable web browser is needed to support this encryption technology.
44h. Acceptance of Our Privacy Policy Terms
By using this site and providing us with your information, you agree to the Fife Autocentre Privacy Policy. If you do not agree to this Policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. Please check this page frequently for changes. Your continued use of the Fife Autocentre site means you accept those changes. You can e-mail us with any further questions you may have.
